Terugbetalingsbeleid

Just wanted to let you know that in order to register your hair, make sure to do it within 7 days of receiving it. And if you need to return the hair product, make sure to do so within 14 days. It's always good to follow those timelines to ensure everything goes smoothly. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

When it comes to return costs, you'll be responsible for covering them. So, the return costs to The Lavendelly will be on your own account. To start a return, you can contact us at thelavendelly@gmail.com. Please note that returns will need to be sent to the following address: Korte Promenade 27, 1315 HM, Almere, Nederland 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thelavendelly@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds

DEPOSIT HAIR INSTALLS

Did you make a deposit and need to cancel your appointment? No worries! Your appointment will remain in our system for 3 months.


Terms and conditions - Hair installs 

  • It is not possible to receive a refund for our services.
  • If, unfortunately, you cannot attend or appointment, don't worry. Reschedule your appointment within the 48 - hour grace period, and your deposit will remain valid.
  • We recommend having extensions/wigs treated by The Lavendelly. If you choose to do it yourself or by someone else, unfortunately, the warranty will be void.
  • Using products not sourced from The Lavendelly on extensions/wigs may diminish their quality. We are not liable for any damage caused, and this is done at your own risk. If you use products from another brand, the warranty will be void.

  • Would you prefer to come in the evening? There is an additional fee for this.

  • Any damage that occurs during vacation, such as discoloration from the sun, sunscreen, or tangling, is your own responsibility.

  • Please make sure to arrive on time! if you are more than 10 minutes late, an additional €10,-fee will apply. After 15 minutes, I will have to cancel the additional appointment.
  • Seek advice from the stylist regarding care. if you do not follow the guidelines, we are not liable for any damage to your natural hair and the extensions/wig. 
  • Have the extensions/wig removed by The Lavendelly. if you do it yourself or have someone else do it, we are not reponsible. 

  • If you are taking medication, experiencing hormonal imbalances, allergies, or any other health issues, please inform us before the treatment. These factors may have an impact on potential risks. We cannot be held liable for any damages that may occur as a result. The treatment is then at your own risk.

  • Lastly, I prefer no companions during our appointment.